Artificial Intelligence Modules offered by DNK in partnership with Collab are integrated tools that monitor and evaluate the quality of the corporate contact center, through screen and voice recordings, e-mails and interactions on social networks.

With a high level intelligent system, the Artificial Intelligence Modules automatically identify the most relevant topics, keywords and results, boosting the contact center’s productivity.

Artificial Intelligence Modules are the ideal solution for your company. With a system available for cloud services, they detect urgent issues in real time and guarantee customer satisfaction.