The IVR DNK solution offers a set of additional modules that bring expert resources. One of these additional modules available is the Blacklist DNK.

The Blacklist DNK is a web module integrated with the DNK management environment for the registration and maintenance of telephone numbers classified as Blacklist.

The Module is fully configurable with Status levels by Type of identification of the customer, example: Phone, ID number and much more.

IVR DNK VP 7S consults the Black List Module and, according to the query results, treats the customer differently.

Additional IVR modules

Want more information about our integrated Omnichannel platform for Contact Centers?