Digital acceleration, data overload, excessive stimulation on social media and constant pressure for self-improvement. These are some of the challenges that companies need to deal with in face of the radical changes faced in the last few years in the digital environment. But, how the post-Covid customer, also known...

In an era where putting the customer in the center of everything is fundamental to keep the business competitive, investing KPIs for IT is fundamental. According to Antimo Gentile, CEO of DNK Infotelecom, it is not about only the quality of the provided service or product anymore. It is...

Due to the current conditions of an increasingly uncertain and volatile market, investing in customer service strategies is fundamental to keep the business’s competitiveness. According to experts, the scenario of those who work with services can be hard. However, leaders and CEOs cannot give up and should prioritize the...

As new technologies appear and the consumer is increasingly demanding, investing in tools that allows the service has a user-centered design is essential. Nowadays, it is possible to notice that, increasingly, companies look to improve their relationship with their customers through multichannel solutions that ensure end-to-end service coverage. However,...

Offering a good experience is determinant for the service success and business continuity. After all, if the customer doesn’t feel welcomed and heard by the company, he would definitely not go look for it again. Because of that, investing in customer services tools capable of optimizing this experience is...

Putting the customer in the center of everything. It is this strategy that all companies should implement. After all, offering a memorable and personalized service at all steps of the customer journey is fundamental to guarantee the business competitiveness. In an era where consumers are increasingly demanding, more than...

It is not news that the COVID-19 pandemic has accelerated the Digital Transformation process, as well as the improvement of many relationship channels – especially from the integration of physical and digitals (phone, WhatsApp and chats integrated to websites and marketplaces). During the social isolation period, we could increasingly...

Create a digital world that allows immersive experiences, focusing on peoples’ interactions – even performing actions that would be impossible in the real world. This is the definition of Metaverse, new bet of Meta, a group from Mark Zukenberg, previously known as Facebook. The new group’s bet was presented...

In an era where stays ahead the ones who offer not only quality, but also a memorable experience to the customer, it becomes increasingly important for leaders, CEOs and entrepreneurs at the forefront of companies to be in line with the latest trends in the Customer Experience and Service...

Nowadays, when we think about relationships with the customer and in the universe of call and contact centers, it is undeniable that the industry is under a real revolution promoted by smart technologies – even called futurists – like, for example, the Artificial Intelligence. Cognitive virtual agents are already...