In a highly digital and competitive era, where the consumers are increasingly multi connected and with even higher expectations, the Customer Experience (CX) plays an important role in the success or failure of a company. Because of that, in addition to the service, it is essential that leaders –...

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Some time ago, call centers topologies were composed of many platforms, like PABX/DAC, URA (audible response unit), dials, recorders, CRM, etc. After this phase, the concept of multichannel appears. The new was certainly a great progress for the customer relationship sector of many companies, once that allowed the providers...

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Inside the so-called Consumers New Era, understanding the customer and guaranteeing unique and satisfactory experiences to improve CX (Customer Experience) is essential for companies that wish to become a reference in the subject. Understanding the importance of focusing on the customer to have a competitive advantage and guarantee business...

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Good customer service. This is what the customer is expecting. In a scenario where the digital is part of the customers routines and acquiring a product or service is just a few clicks away; price and quality are no longer enough. Today, providing good Customer Service is the decisive...

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In the last two years, the coronavirus (COVID-19) pandemic has revolutionized the way that companies do business and relate with their customers. Technology has become part of the individual’s routines and has started the so-called “New normal” of customer service, where the focus is meeting consumer expectations and improving...

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We can’t deny that the coronavirus (COVID-19) pandemic boosted the e-commerce sector from different regions of the world. With record sales in the first half of 2021, Brazilian e-commerce earned R$53.4 billion. This value represents a growth of 31% when compared to the same period last year, according to...

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Politicians, celebrities, consumers and influencers. Any person can become a target for the SIM Swap fraud. Also known as SIM Swapping, the SIM Swap fraud consists in transferring a user’s cell line to a blank chip (SIM). From that, hackers can have total control of the victim’s phone, allowing...

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The Coronavirus (COVID-19) pandemic revolutionized the way we relate and do business. Individuals that weren’t used to digital started to incorporate technology in their routines, and the ones who were already digitals started to be more demanding. Talking about business, despite the changes and doubts caused by the pandemic...

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With the consumers increasingly used with the use of technologies, like WhatsApp, to perform daily tasks – especially during the coronavirus pandemic – migrating to an online service that offers speed, practicality and convenience has become essential for companies that want to stand out from the competition and remain...

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We can’t deny the fact that technological advances revolutionized the way that customers and companies relate – especially due to the Coronavirus pandemic. However, despite the innumerous benefits that digital solutions provide to the customer service, teams that directly deal with the consumer face a big dilemma: How to...

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