The coronavirus (COVID-19) pandemic has not only accelerated the digitalization in companies but has also changed the individual’s consumption habits. Increasingly adapted to the routine of the so-called “new normal”, consumers seek convenience and immediatism to make both daily tasks and commercial transactions. Thus, they opt for services that...Leia mais
The coronavirus (COVID-19) pandemic not only accelerated the digital transformation process in companies but also made consumers adapt themselves to the use of digital to perform tasks in a simple, agile and convenient way. To answer the needs of an increasingly multi connected and imediatist consumer, companies saw on...Leia mais
The coronavirus (COVID-19) pandemic changed consumer’s behavior, encouraging the adoption of digital in a large scale and speed. In the financial field, this impact was no different: banking digitalization is increasingly consolidated in Brazil – leader in the sector among Latin American countries – and everything indicates that this...Leia mais
The mass adoption of business transactions in the digital environment, due to the coronavirus (COVID-19) pandemic, brought new challenges to the companies. Between them, ensure that the digital consumer experience is humanized, satisfying and unforgettable. This way, it becomes necessary that companies rethink their strategies and adopt new measures...Leia mais
Handling sensitive customer and internal data is a daily challenge for many companies, especially under the General Data Protection Law (LGPD, in Portuguese). Effective since September 2020, the LGPD is an extension adapted to the Brazilian reality of GDPR (General Data Protection Regulation) in force in Europe since May...Leia mais
Although compliance with the General Data Protection Law (GDPR) is extremely important, many companies do not have systems with data integration, which can lead to future problems, such as information leakage and even tarnishing the organization’s reputation. Adapted to the Brazilian reality of the General Data Protection Regulation (GDPR),...Leia mais
To continue doing business during the coronavirus (COVID-19) pandemic, companies saw themselves obligated to adapt their way of relating with clients. Besides the constant optimizations and the anticipation of digital transformation processes at organizations of many different sizes, highlighted the ones which the strategies focus on the customer experience...Leia mais
It is not surprising that, in 2020, the digitalization of ways of payments was quite expressive due to the quarantine of the coronavirus (COVID-19). Data from the Brazilian Association of Credit Card Companies and Services (Abecs) related that, only last year, the payments through digital environments reached R$ 1.38...Leia mais
It is not something new that the year of 2020 was marked by transformations caused by the coronavirus (COVID-19) global outbreak. To continue business and adapt themselves to the new consumption habits, companies migrated to digital and saw themselves obligated to optimize their customer service areas. However, despite adaptations...Leia mais
It is not something new that digital transformation revolutionized the way companies relate themselves with their clients. Every day, new communication channels emerge, forcing companies to extend their respective digital presence to expand the reach of customer service, differentiate themselves from the competition and satisfy the needs of increasingly...Leia mais
DNK is a company specialized in the development of high performance Products, Solutions and Services for Contact Centers. State-of-the-art technologies, innovative features and professionals with extensive experience in the sector.
+55 (11) 5091-2111
Av. Engenheiro Luis Carlos Berrini 1748 4o andar – Cidade Monções, São Paulo – SP, 04571-000
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.