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We have DNK as our partner and we are satisfied with the work, flexibility and commitment shown by them in
all the projects we carry out. We recently implemented the IVR Persona project at Elecktro with help and
support from DNK for the reconstruction and repositioning of customer service flows. We also took the
opportunity to add new services and features, increasing the satisfaction and the degree of humanization of
this channel in order to benefit our customers.

Fernando Alves, IVR Project Leader at Elektro

Our main advantages are the optimization of the average waiting time, uninterrupted service, operating 7 days
a week, 24 hours a day, giving our end customers access to our services whenever they need it. With cutting
edge technology, we offer automation, customization, efficiency and proactivity. Our IVR offers many services,
such as: password request, new card request and request card block due to loss or theft. Clients can also
check account balance. All this has made possible for us to achieve a level of 88% retention! With the
practicality and clarity of a humanized IVR, we aim to facilitate our processes for an objective and effective
communication, valuing the user experience (UX).

Luciana Martins, Client Services Coordinator at Hub Fintech

With this partnership we managed to improve even more a service that is already respected for its quality and
considered by market research as one of the best in its category. In 2016, we started work with DNK, which
presented itself to Porto Seguro with the sole purpose of optimizing new processes. Considering the excellent
evaluation of our credit card service, this was a challenge! DNK team is very experienced and promptly initiated
a detailed diagnosis of our audience profile and proposed actions for service personalization, further improving
customer satisfaction and productivity, while reducing costs. We are very pleased with the partnership. We
always hold light, creative meetings with the team and have many expectations for the future. Thank you, DNK!

Ronaldo Fantinelli, Credit Card Operation Coordinator at Porto Seguro

The partnership with DNK brings a work synergy that is bearing great fruits and, for sure, will add even more
efficiency and quality to our service. We have found great opportunities for improvement in the service processes
that, when fully implemented, will bring even more satisfaction to our customers. Certainly, we would not have
been able to achieve these results had it not been for the great expertise of the team that DNK allocated in our
call center for mapping opportunities. This partnership is a great success!

Rodrigo Devail, Customer Service Coordinator at Edenred Brazil