Conversations solution, offered by DNK in partnership with Infobip, is the ideal Digital and Scalable Call Center solution.

Conversations, an Infobip solution offered in partnership by DNK, is the best and most complete digital Call Center solution on the market.

Its intelligent and multichannel interface allows companies to interact with their customers in an agile and personalized way in different service channels and at any time of the day.

In addition, its complete and intuitive design allows you to automate questions and answers and manage team performance.

Using Conversations, you can also direct customers to the correct operator and record the entire history of customer conversations – even across different channels – in a single interface, thus providing meaningful experiences for both your customers and your team.

The Moments platform, offered by DNK in partnership with Infobip, is the most complete omnichannel solution for customer engagement on the market.

Main benefits

  • Digital and scalable platform.
  • Easy implementation.
  • Manage conversations on different channels (Ominichannel).
  • Easily integrates with CRM, e-commerce and ticketing tools.
  • Automate questions and answers.
  • Customize workflows.
  • Increases the efficiency of service agents.
  • Provides 24×7 service.
  • Monitor calls in real time.

Discover other solutions offered in partnership with Infobip

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