The DNK IVR is a modern, personalized and proactive IVR for consumers of the new era. Conceived by DNK to serve a market niche that seeks quality and a competitive cost / benefit ratio, combined with a high level of professionalism in the provision of services and after-sales support.
The URA DNK allows to create flexible voice applications that interact with the customer through telephone keys and / or voice recognition, allowing them to obtain information and perform self-services quickly.
URA DNK integrates with CRM, stores the history and context of the relationship with the customer. You can set up a personalized navigation, bringing a better customer experience, simplifying interaction and facilitating the use of IVR.