Smart bot DNK

Smartbot DNK is an automated service solution based on a responsive Web interface, self-adaptable to different screen sizes to serve the WebDesktop and WebMobile and AppMobile channels.

With a friendly and intuitive interface, the Smartbot is able to meet the main needs of the consumer, from clarifying doubts to carrying out transactions safely.

The DNK Smartbot is unique in the market because it has the ability to transfer the service to a human operator by chat or by phone, taking to the operator all the information previously collected from the customer and the navigation context, giving agility to the service. The solution has a management platform that offers control and support to the operation’s managers.

Main Benefits

Channel with good acceptance by the customer

High engagement rate

Lower cost than other channels

Modern and friendly interface

Want more information about our integrated Omnichannel platform for Contact Centers?