The Virtual Agent is a robot specialized in assisting its customer by phone that uses a linguistic approach combined with voice recognition technologies (ASR) to talk to the customer in a natural and engaging way in order to lead the customer to the objective for which it was designed.
The Virtual Agent is designed to assume a personality that best reflects the company it represents. This personality is built from a deep study on the values of the company and the target audience to be served, resulting in a voice and a way of speaking that reflects the company’s values in a unique way.
Because it is a customized solution to the needs of each client, the Virtual Agent can be adopted in different business scenarios.