From now on, the companies of Telecom and Information Technology, DNK and CS Global TI, provide, together, the service customer systems and the IT infrastructure necessary to support them, taking off this demand from clients.
DNK is a company specialized in service customer solutions for call centers and contact centers. With more than 13 years of experience, serves large national and multinational companies in Brazil such as insurance companies, credit card operators, benefit companies and banks.
The CS Global TI is an Outsourcing IT global provider, with managed cloud services and digital transformation, leader in Cloud Managed Services (MSP, in Portuguese) and recognized in the magic quadrant of Gartner. It has on its portfolio 7000 projects made, 2000 managed services and more than 250 clients around the world. It is specialized in IT outsourcing, cloud solutions, BI & Analytics. It has global operations, with offices in Latin America (Brazil) and Europe (London).
According to Antimo Gentile, DNK CEO, this union brings to current and future customers a complete offer of solution, end to end. The implementation of a service system moves all systemic/legacy parts of companies, their network environment, and infrastructure. We realized that we could offer the complete solution, without the need of intermediaries and relieving our client’s internal IT teams. It is the realization of an old dream. For months we have been sewing this operation, training the teams and sharing knowledge, in a way that both companies are capable of the joint or isolated offer, depending on the needs of our customers.
Still according to Gentile, there was no more opportune moment for the union. We are launching on the market our own solution of omnichannel service, and nothing more appropriate than the end-to-end offer.
“The joining of forces between DNK and CS Global IT to offer this solution was natural. After all, our services are complementary and indispensable for companies that value good customer service. We are really happy to offer a safe environment in conformity with the most current security laws (LGDP)” assures Carlos Sampaio, CEO of CS Global IT.
