It is not something new that for companies to survive an increasingly competitive market and in constant digital transformation it is necessary that they adapt themselves to the new technologies and invest in innovative and intelligent solutions that enable them to offer fast, effective and excellent customer service.

In view of the new “normal”, the main differential to guarantee the attending successes in any kind of business consists of optimizations, beginning with training and better management of teams, so the customer experience (CX) will be unforgettable and satisfactory during all his journey of contact with the brand.

Researches made by Right Management reveals that motivated employees produce up to 50% and are happier at their workplaces.

Aligned to the market trends and needs, DNK is proud to announce the launch of its own WorkForce Management tool (WFM).
DNK offers omnichannel solutions for Call Center and Contact center, being specialized in the development of high-performance products, solutions and services for companies in the area.

The use of last generation technology together with a team of experienced professionals, leads DNK to constantly innovate to transform the
clients and partners experience with their consumers. DNK cherishes excellence in customer service, providing its partners tools and platforms with innovative and customizable functions to guarantee an unforgettable and satisfactory experience.

The WFM DNK makes it possible to manage work scales and shifts. Following the digital transformation movement, prevents labor liabilities, absenteeism, turnover and the employee dissatisfaction. In view of the numerous benefits of WFM DNK, real-time updating is highlighted, presenting decentralized data and avoiding errors in payment amounts and internal communication failures.

The DNK’s workforce management also provides feedback in real time so the manager can see all the compliances details and offers flux to day-off requests with pre-programmed period. Has also automatic generation of days off; parameterization of ideal scale and helps to solve the preference day-off conflicts, with a unified channel to request to change shifts and day-off and distribution of hours per employee.

The solution also points to the employees of the chosen scale and the calculation of assigned hours, has the option of monthly navigation of the professional’s absence record, publication of work schedule, customizable grid with blocking of vacancies, planned shift, among other resources and possibilities.

The WFM DNK offers the market’s best cost benefit and your last generation technology allows total customization of data stored in the cloud, besides total connectivity and integration of legacy systems. According to Antimo Gentile, CEO of DNK Infotelecom, the WorkForce Management tool will be essential to the Brazilian Market. “What we have seen are international platforms, with prohibitive costs and little capacity of customization. Through our WorkForce Management solution, DNK is able to provide the best WFM solution of the Brazilian market to every company that needs effective control of their teams. Be it a contact center, a financial institution, an insurance company or other types of business”, He claimed.