The increase of home office due to the social isolation imposed by the new coronavirus (COVID-19) pandemic caused the number of digital crimes to increase considerably.

Researches from cybersecurity global companies revealed that, only in the first trimester of 2020, 40% of Brazilian companies had already detected an increase in digital attacks against their infrastructures, most of them using the disease as a theme. Another research concluded that, on average, there are 2.600 pandemic-related cyberattacks per day.

Concerned with ensuring the internal and client’s information security during the critical moment, many entrepreneurs and leaderships started to rethink or implement modern and efficient cybersecurity strategies.

This way, understanding the importance of protecting these data in a time where digital is mandatory to the business survival at the customer service “new normal”, grows the search for companies for cybersecurity solutions and professionals.

Digital channels increase exposure and risk to digital attacks, experts claimed.

Although essential to continue the services, experts claimed that the increase on digital channels used, mostly to access bank accounts, elevated the risk of exposure to online threats during the pandemic.

Phishing campaigns, cyberattacks that capture personal information, such as passwords and credit card data, fraudulent promotions and fake news campaigns are among the most common forms of attacks.

As a way to combat hacker attacks and attempts to steal internal and customer data, leaders needed to reinforce their company’s security policies.

The necessity, by itself, had contributed to the searching for talents in the cybersecurity area.

Coronavirus quarantine increases cybersecurity vacancies.

Today, the cybersecurity market employs around 2.8 million professionals in ten countries.

With the second largest cybersecurity workforce – around 486,000, according to the ISC: Cybersecurity Workforce Study 2019 – Brazil has an additional challenge: respecting the General Data Protection Law (LGPD), scheduled to take effect in May 2021.

The law is an adapted extension to the Brazilian reality of GDPR, General Data Protection Regulation, in force in Europe since May 2018. Its main objective is allowing the consumer to choose which personal data a company may or may not be aware of.

To ensure the security of both internal and customer information, in addition to complying with the new legislation, banks and other companies are reinforcing their digital security teams.

Only in one of the largest Brazilian banks, for example, 500 cybersecurity professionals have been hired since January 2020.

Among the main job offers in companies are vacancies for fraud prevention coordinator; analysts; specialists and leaders in information security and cybersecurity; people with knowledge in remote connectivity, security infrastructure and VPN implementation. The search reflects the new demands caused by the social isolation and the bigger use of home office.

Dispute for talents in the digital security area is fierce, according to executives and recruiters.

It is estimated that 93% of bank transactions are made via the internet and mobile devices. From this information and the increase in online shopping, the search for professionals responsible for guaranteeing the data’s privacy becomes even more fierce.

According to experts the cybersecurity market is very disputed and difficult to price. Besides that, it is very difficult to find professionals who fulfill the demanded requirements.

Are also valued, in addition to technical skills, experiences in real attack practices and knowledge of techniques and defense tools, such as information storage in databases and cloud backup; and features like flexibility, pro activity and autonomy to have the capacity to work in teams and remotely.

It is fundamental to translate all technologies and tools into solutions to the business. The professional should know how to be a mutant to adapt to the new reality, but understanding the company’s business model.

Cybersecurity is fundamental to guarantee information security.

Security experts are convinced that the accelerated increase of technologies companies and startups, and the acceleration of the digital transformation journey in big companies has also contributed to the greatest demand for cyber and digital security professionals.

With the pandemic, many companies are taking digital transformation projects off the ground. Consequently, hacker attacks have also become more frequent.

However, 77% of professionals from the area claimed that they have already anticipated a significant future breach through cybersecurity measures.

Soon, besides fundamental during and post-pandemic, digital security is the key-strategy to prevent attacks and guarantee business and personal data protection. 

Therefore, this kind of security becomes a primary need for different approaches, such as global organizations and even our own mobile devices.

DNK and MyCena innovates in cybersecurity solutions for call centers and contact centers.

Aligned with the market’s needs and news, and with the objective of guaranteeing innovative solutions for mobile devices and contact centers with even more protection, DNK and MyCena sign partnership to offer totally security solutions for contact centers.

DNK is a technology company that offers smart and modern solutions for contact centers. With the mission of renovating and simplifying the relationship between clients and companies, with last generation technologies, innovative functionalities and professionals with great experience in the sector.

The company offers the best in cloud call center solutions, providing maximum security of client’s data and information and guaranteeing quality and excellence in customer service.

MyCena is an English technology company with a complete cybersecurity solution, especially when talking about credentials protection.

Thanks to its Access Method to Stored Structured Data, patented and fully plug-and-play technology, the company transforms devices (mobile as smartphones or desktops, in case of call centers) in a “digital fortress” for companies, protecting users and clients of vulnerabilities and cyber-attacks.

This “digital fortress” consists of 3 steps of security (gold, silver and bronze), where only the responsible for the device can have access to the information through a combination of digital impression, facial recognition, pin, lock pattern and voice phrase, all these cryptographed with AES-SHA 256 stored locally.  

The solutions work with systems, applications, network resources, IT resources (like database, web portals, servers), IoT (internet of Things)

devices and even future 5G devices, and so on; being the best option for the security of companies and call centers due to the fact that is a simple to use solution, easy to implement and with a highly competitive price.

MyCena Desk Center: DNK and MyCena announce the launch of a solution specialized on protecting call centers and contact centers companies against cybersecurity failures.

The MyCena still counts with the MyCena Desk Center. The platform, already available in Brazil, is about a business version of the MyCena’s “Digital Fortress” only for desktops, providing to the user series of benefits.

The solution completely eliminates the need to create, view or type a password and provides the solution for a long-term problem in complex environments with multiple systems, that requires strong passwords due to the sensibility of the manipulated information.

Besides that, the MyCena Desk Center provides an adherent and cost/benefit solution that solves a long-term problem in complex environments that deal with sensible data and has many systems with high-security passwords.

Understood the importance of adopting cybersecurity measures at home office, MyCena made a webinar talking about the risks of cyber-attacks in home offices and which are the better solutions to prevent them.