The new General Data Protection Law in Brazil (LGPD) came into force on September 18. With sanctions scheduled to take effect from August 2021, according to the federal government (Serpro.gov.18 set. 2020) portal, companies will have to adapt themselves to the future of call center culture and the new...
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It is not new that WhatsApp is one of the social media most used in the world. With around 1 billion users, the messages app is the 3° social media most used. Only in Brazil, the number of users that use WhatsApp is 1.500 million. However, after the quarantine...
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From now on, the companies of Telecom and Information Technology, DNK and CS Global TI, provide, together, the service customer systems and the IT infrastructure necessary to support them, taking off this demand from clients. DNK is a company specialized in service customer solutions for call centers and contact...
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Besides the social isolation, the new coronavirus (COVID-19) pandemic brought a series of new habits and changes on the way to continue business. Between them, the bigger internet consumption and the migration to the home office system. Researches pointed out that, at the beginning of the pandemic, 43% of...
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The coronavirus (COVID-19) global propagation brought a series of changes for companies of most variety sizes and sectors. Between them, the customer experience (CX). With the increase of omnichannel and digital transactions in order to continue doing business, the differentiated experiences of customer service become to be prioritized both...
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A chatbot is a union of the words chat (talking)+bot (robot). In other words, it is about a smart solution where a robot “talks” through texts to interact with people. Trend before and during the coronavirus (COVID-19) pandemic, the solution is increasingly sought by companies that wish to offer...
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Although the clients are more and more multi connected in front of the new “normal”, caused by the coronavirus (COVID-19) pandemic, investing on humanized service solutions becomes fundamental. Even spending even more hours on the internet and making online purchases, the shopping experience is so important for the client...
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In times of Coronavirus (COVID-19), investing in digital transformation and automatized solutions of customer service, as the chatbot, is mandatory to survive to the “New normal”. Even before the pandemic, the smart solution is increasingly sought by companies that want to offer a quality omnichannel service to their clients....
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The global propagation of the COVID-19 (coronavirus) pandemic is a theme that took businessmen of many countries and sectors to accelerate the digital transformation movements of companies, due to the social isolation period. With the spread of the virus, the “new normal” came to reinforce that, not only the...
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The impact in the economy of many sectors in front of the global propagation of the new coronavirus (COVID-19) is a motive of worry for many entrepreneurs. To guarantee business survival during the social isolation period, more and more companies accelerate their digital transformation journeys and invest in omnichannel...
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